Most frequent questions and answers
No, we do not charge any monthly fee for the free Pos System unless you need additional features. The additional features including advance inventory, employee management & integration.
Yes, we do provide 1 year return to base manufacturer warranty for the sunmi products.
We can provide online live demo by appointment (30 – 40 mins). Please fill up the sign up form for appointment.
Yes, we can provide on site setup & training but it will be charged accordingly.
We will provide the free Pos system setup for you if you purchase our hardware for up to 30 products.
You can make payment by online transfer or e-wallet or credit card. Please order the products here:
We will send you the payment link upon confirmation of orders.
It will take approximately 7 working days for you to receive the products upon successful payment provided you have emailed all the products details, pricing and pictures to us for the software setup.
Yes, we provide free online software training upon receiving the products. The training timeframe is approximately 1 hour.
There are 2 options, we can either assist you to add in the additional products which we will charge RM30 for 10 additional products. Or we can send you the user guide for you to add the products on your own.
Yes, we will provide technical support for up to 30 days by Whatsapp or email.
Yes, the pos system can be used on any businesses including retails & wholesales.
Yes, we will provide you with the back office login to your back office which you can view your sales report, download reports, edit products and all other functions. Please check out the demo video on back office here: https://youtu.be/_BFhH_tZ-Wg
Yes, you can accept e-wallets payment using this terminal if you sign up our payment gateway which enables you to collect all e-wallets payment under 1 account.
The payment gateway setup fee is included if you purchase with the terminal. The transaction fee is 1% for all e-wallets. It will be automatically transfer to your bank account within 2 working days.
You can refer to this video on how to accept payment using this terminal.